b99a Privacy Policy

01 Introduction and Scope

b99a is a trusted online betting and casino platform in Bangladesh. This Privacy Policy ("Policy") explains how b99a collects, processes, stores, and protects your personal information when you use our website, mobile platform, and related services ("Services").

By using b99a's Services, you are considered to have accepted the terms of this Privacy Policy. Our Services are intended for persons aged 21 and above only. If you have any questions about this Policy, please contact our support team.

This Policy applies together with b99a's Terms and Conditions and Responsible Gaming Policy.

02 What Information We Collect

b99a collects various types of information that help us provide you with a safe, reliable, and personalized service. The types of information collected are outlined below:

2.1 Registration and Identity Information

• Full name and username
• Date of birth (for age verification)
• Email address and mobile number
• Address and residential details
• National ID or passport information (if required)

2.2 Financial Information

• bKash, Nagad, Rocket, or Upay account details (for transactions)
• Deposit and withdrawal history
• Transaction amounts and dates

2.3 Technical and Device Information

• IP address and device identifiers
• Browser type and version
• Operating system information
• Login time, logout time, and session details
• Information collected from cookies and similar tracking technologies

2.4 Gaming Activity Information

• Play history, bet amounts, and results
• Bonus and promotion usage details
• VIP level and points information

03 Purpose of Using Your Information

b99a uses your information only for lawful and necessary purposes. The main reasons we use your information are:

3.1 Account Management and Service Delivery

We use your information to create and manage your b99a account, verify logins, process deposits and withdrawals, and deliver bonuses.

3.2 Identity Verification and Fraud Prevention

We take the necessary verification steps to confirm your age, detect multiple accounts, and prevent suspicious financial activity.

3.3 Customer Support

Our 24/7 live chat team can view your account and transaction details to resolve your issues quickly. This is used solely for support purposes.

3.4 Responsible Gaming Program

We may use your gaming information to monitor your play patterns, identify potential issues, and contact you if needed.

3.5 Service Improvement and Analytics

Anonymized and aggregated data is analyzed to fix platform issues, plan new games and features, and improve the user experience.

04 Cookies and Tracking Technologies

b99a uses cookies and similar technologies to improve your browsing experience and ensure the security of the platform. Cookies are small text files stored on your device.

4.1 Essential Cookies

These cookies are essential for the basic functionality of the website — such as maintaining login sessions and keeping security features active. They cannot be disabled.

4.2 Performance Cookies

These cookies are used to understand which parts of the website are used most. The information is collected in completely anonymous form.

4.3 Cookie Controls

You can control or delete cookies from your browser settings. However, disabling essential cookies will prevent you from using many features of b99a.

05 Data Sharing and Third Parties

b99a does not sell your personal information to any third party. However, sharing information may be necessary in certain specific circumstances:

• Payment Processors: Necessary information is shared to complete financial transactions with payment services such as bKash, Nagad, Rocket, and Upay.
• Technology Partners: With providers of secure server hosting, data analytics, and fraud prevention services — who are required to follow the same privacy standards as us.
• Legal Obligations: Necessary information may be provided in accordance with court orders or regulatory authority requirements.
• Business Restructuring: In the event of changes to b99a's business structure, information may be transferred to the new entity, but the terms of this Policy will always apply.

Outside the circumstances listed above, we will not share your personal information anywhere else without your consent.

06 Data Protection and Security

b99a applies industry-standard security measures to protect your information. Our security practices include:

• SSL encryption (SSL/TLS) for all data transfers
• Advanced encryption algorithms for sensitive information
• Two-factor authentication to prevent unauthorized account access
• Regular system checks and audits to identify security vulnerabilities
• Strict internal access controls — only authorized staff can view your information
• Automated monitoring systems to detect suspicious activity

However, no transmission of information over the internet is entirely risk-free. You are advised to keep your password secure, not share it with anyone, and avoid logging into your b99a account on public computers or unsecured networks.

07 Data Retention Period

b99a retains your information only for as long as necessary. Retention periods vary depending on the type of information:

7.1 Active Account Information

All relevant information is retained while your account is active. Even after closing your account, certain financial and identity-related information may be retained for up to five years for legal requirements.

7.2 Transaction Records

Financial transaction history and related documents are retained for an extended period to meet regulatory requirements.

7.3 Inactive Accounts

For accounts that have not been used for a long time, we may contact you and inform you about archiving or deleting the account and related information if necessary.

08 Your Rights

As a user of b99a, you have the following rights over your own personal information:

• Right to Access: You have the right to know what information we hold about you and to receive a copy of it.
• Right to Rectification: If there is any error in your information, you may request that it be corrected.
• Right to Erasure: In certain circumstances you may request that your information be deleted, though some information may be required to be kept due to legal obligations.
• Right to Restrict Processing: In certain cases you may request that the processing of your information be restricted.
• Right to Data Portability: You may request to receive your information in a machine-readable format.

To exercise these rights, contact our support team via live chat or email. We will respond to your request as soon as possible.

09 Protection of Minors

b99a's Services are intended only for persons aged 21 and above. We do not knowingly collect any personal information from minors. Age verification measures are in place at the time of registration.

If we learn that a minor has registered on b99a, we will immediately close that account and delete all related information.

If you suspect that a minor is using our platform, please notify our support team.

10 Policy Changes

b99a may update this Privacy Policy from time to time. For significant changes, we will publish a notice on the website or inform you at your registered email address.

Each updated policy will include a "Last Updated" date at the top. Continuing to use b99a after changes are made means you have accepted the new policy. We recommend checking this page regularly.

To view any previous version of the policy, please contact our support team.

11 Governing Law and Dispute Resolution

This Privacy Policy is governed by applicable law. Any dispute relating to this Policy will first be attempted to be resolved through direct discussion.

If a resolution cannot be reached through discussion, the matter may be settled through mediation. For any dispute or complaint, please contact our support team first.